General sales conditions

General sales conditions valid for our private customers.

The seller of this site is:

La Merceria di Fogola Graziella & C. snc
Via Spalato 5, 21100 Varese

The price of the indicated goods contains all taxes and other components of the price, with the exception of delivery and transport costs.
For transport costs in Italy we will charge you a flat fee of EUR 4.90. In the case of payment on delivery there is a surcharge of € 2.00. For orders over € 60.00 the shipping cost is free.
In Europe countries the shipment cost is € 11.90.
The risk of loss and damage of the goods passes to the customer as soon as the customer has received the goods.
The agreed delivery time is considered respected, if the goods have already been delivered.

Shipping methods
All shipments are processed by express courier.
The order received will be processed within 48 working hours of receipt.
You will receive an e-mail once the order is sent and then an e-mail from the courier with the expected delivery date.
An order is delivered to the customer no later than 5 working days, but may take one or two days of delay due to holidays.

Information on the right of revocation or return

You have the right to revoke or return the goods within 14 days of delivery.
We are required to reimburse all payments you have received, including delivery costs, immediately and pay within and no later than 14 days from the date of receipt of the return notification.

For the refund we will make a bank transfer or a credit to your Paypal account; It will be your task to give us the coordinates by writing us to the email [email protected]

You can also contact us using whatsapp at: +393932071988

The transport costs for returning the goods are entirely at your charge.


Chromatic variations

The photos on the site are a faithful demonstration of the product. However, the colors of the yarns may be different depending on the brightness of the screen on which they are displayed, the saturation of colors etcetc ..
We take no responsibility for any differences in color between the photos shown on the Internet and the goods delivered.

For any information or if you need more photos or a sample (which will be sent for free in your next order) please email us at: [email protected]


Reserve of ownership
The goods delivered remain our property until full payment by the customer.

Upon registration, the Customer accepts our general sales conditions.


Data protection and privacy information

Pursuant to art. 13 of the EU 2016/679 Regulation and in relation to the information that will be acquired, for the purposes of
protection of persons and other subjects regarding the processing of personal data, we inform you as follows:
1. Purpose of the Treatment
The data you provide will be used for the sole purpose of ensuring the correct execution of your order and its delivery.
2. Processing methods
Your personal data will be used only for the execution of the order and will NOT be disclosed to third parties.
3. Data Controller
The holder of the processing of personal data is “La Merceria di Fogola Graziella & C. snc” Via Spalato 5, 21100 Varese.
4. Rights of the interested party
At any time, you may exercise, pursuant to articles 15 to 22 of EU Regulation no. 2016/679, the right to:
a) request confirmation of the existence or otherwise of personal data;
b) obtain information on the purposes of the processing, the categories of personal data, recipients or categories of
recipients to whom the personal data have been or will be communicated and, when possible, the retention period;
c) obtain the correction and deletion of data;
d) obtain the treatment limitation;
e) oppose the processing at any time and also in the case of treatment for direct marketing purposes;
f) ask the data controller to access personal data and to correct or delete them or limitation
of the processing that concern him or to oppose their treatment, in addition to the right to data portability;
g) withdraw the consent at any time without prejudice to the lawfulness of the treatment based on the consent given
before revocation;

You can exercise your rights with a written request sent to the postal address of the registered office or to the e-mail address [email protected]

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